General Terms on Pricing Ordering and Returns

Price & Ordering

The price shown on the website is generally correct and is subject to change at any time without notice. The price at the time of your order is the price you pay for the product. Our prices include the shipping costs and VAT (if applicable) within them. Occasionally the incorrect price may be displayed on the website. If this is the case and an order is made, then you will be notified the same day. We will inform you of the correct price of the product or service and give you a choice to continue the order (where the difference is to be paid for order to continue) or to cancel the order (whereby you will be refunded in full).
The Order is complete once the item has been despatched. Before this point the order is being processed. You may receive emails accordingly.

On some occasions we may not be able to fulfil a particular order i.e. if stock is unavailable. If this is the case we will inform you the same day and refund you any payments made with respect to the order through our website.

We would also contact you if your order may be split for reasons of stock levels or if some items are being sent from separate locations (i.e. our partner suppliers directly).

Order Cancellation

We reserve the right to cancel any order being processed on this website. In most cases where customer is contactable  the reason for cancellation will be given. Most common reasons for cancellation is shipment outside UK, credit card fraud suspected transaction and out of stock product not withstanding other reasons.
If you wish to place a high value order, we may contact you by telephone and email to confirm your details. This is a measure to reduce the incidence of fraudulent transactions made through the website.
Failure to establish contact will mean the order will be put on hold. If no contact is received, the order will be cancelled after 5 working days. We may assume the order placed is fraudulent and inform the necessary authorities of the incident.

Delivery & Returns

All orders placed on this site are subject to our Delivery and Returns Policies. Please refer to the relevant sections under the Refund/Cancellation section. We are sorry, we cannot accept products that have been used, opened or otherwise tampered with.